It is no secret that providers are being asked to make significant changes to their service models. Not only are we experiencing a change in expectations from governing bodies at the federal and state level, we're also being asked to provide different services by the people we serve. Changing longstanding models can seem like a daunting task with no clear place to start.
In November 2017, our team at Primary Solutions was asked to participate in a Department of Developmental Disabilities (DODD) work group to discuss the impact of the Longevity Add-On. Using that information and memos from DODD, here is some important information we want to highlight for your benefit.
Meet Cara Lloyd, Billing Director.
Prior to joining the Primary Solutions team, Cara spent 16 years as a provider. As the director of a provider agency in Central Ohio, Cara developed her skills in services delivery, staff management and effective leadership of the organization. Now She supervises a robust team at Primary Solutions.
After leading a team of 28 Billing Coordinators and Claims Management Specialist that process billing and track claims for over 220 agencies and independent providers. Cara has gained immense insight into the complex billing process. We asked Cara's perspective on a few items that could help provider organizations thrive. Hear from Cara as she expands on her experience as she answers the "3 Questions for the Billing Director."