Before becoming the Director of the Customer Success Team, I spent 12 years as a Medicaid Manager for Clark County Board of DD. In my role, I monitored and assisted in the management of the county’s budget. Throughout my time in the position, it became clear when SSA’s took certain steps service planning processes ran smoothly. When they took those steps, they protected the individuals we served from an interruption in services. I’ve listed four steps SSA’s can take to make service planning smoother.