Primary Solutions Blog

The Hidden Cost of Free Devices

Posted by Jessica Garrett on Apr 3, 2019 2:25:12 PM


With Electronic Visit Verification (EVV) implementation just a few months away, providers face a choice between using the devices supplied by Sandata or using an alternate system like Advisor Anywhere. On the surface, the Sandata devices can seem like the clear choice because of the cost difference; however, providers may not be aware of the hidden costs they can expect when using the Sandata device.


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Topics: Advisor, Training, dodd, Billing, Phase 2 EVV, EVV, Electronic Visit Verification, Rule Changes, GPS Device, Billing Claims, Payroll, Geo-Location

3 Tips for the Monthly Rate Calculator

Posted by Josh Kramp on Mar 11, 2019 2:21:11 PM


One thing that is always constant is change. As DODD continues to make changes to billing, we’ve been monitoring the impact the Monthly Rate Calculator will have on providers.

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Topics: Advisor, Billing Tips, MRC

3 Tips When Managing Millennials

Posted by Monica Armstrong and Jessica Garrett on Feb 21, 2019 11:01:01 AM




Millennial is such a buzzword these days. For the generation born between, 1980-1995 it is difficult to escape the harsh criticisms doled out in the press and pop culture. Whether it be the ideals of a long-term, linear career, marriage and child-rearing, home-ownership or banking practices Millennials are making waves by refusing to accept the status quo.


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Topics: Primary Solutions, Training, Positivity, "millennials"

The Importance of Community Integration Metrics

Posted by Jessica Garrett on Aug 31, 2018 9:16:28 AM

It is no secret that providers are being asked to make significant changes to their service models. Not only are we experiencing a change in expectations from governing bodies at the federal and state level, we're also being asked to provide different services by the people we serve. Changing longstanding models can seem like a daunting task with no clear place to start.

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Topics: Advisor, Organization Tips, Billing Tips, Primary Solutions, Community Integration Metrics

An Introduction to Electronic Visit Verification

Posted by Jessica Garrett on Aug 12, 2018 5:02:04 PM

We started hearing about Electronic Visit Verification (EVV) earlier this year when the first phase rolled out to specific sections of Medicaid providers in January 2018. We know this is a significant change in how you do business. We are committed to making the transition to EVV as simple and integrated with the Advisor system, as possible.

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Topics: Advisor

4 Ways SSA's Can Make Planning Smooth

Posted by Kevin Allender on Aug 9, 2018 11:15:56 AM

 Before becoming the Director of the Customer Success Team, I spent 12 years as a Medicaid Manager for Clark County Board of DD. In my role, I monitored and assisted in the management of the county’s budget.  Throughout my time in the position, it became clear when SSA’s took certain steps service planning processes ran smoothly. When they took those steps, they protected the individuals we served from an interruption in services. I’ve listed four steps SSA’s can take to make service planning smoother.

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Topics: SSAs, Agency Growth

5 Direct Support Staff To Embrace During System Transformation

Posted by Jessica Garrett on Aug 9, 2018 10:42:38 AM

In my work of helping agencies transform from facility-based services to community-based services I’ve noticed that there are certain skills and strengths that staff have that can be used in the transition. While these profiles are vast generalizations, it is my hope that as you read them, you are able to identify some of these characteristics in your staff and will encourage them to bring them forward, celebrate them and have them join you on this journey.

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Longevity Add-On: What You Need to Know

Posted by Jessica Garrett on May 22, 2018 1:28:22 PM

In November 2017, our team at Primary Solutions was asked to participate in a Department of Developmental Disabilities (DODD) work group to discuss the impact of the Longevity Add-On. Using that information and memos from DODD, here is some important information we want to highlight for your benefit.

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Topics: Case Tips, Advisor, Organization Tips, Billing Tips, Primary Solutions

3 Questions For the Director of Billing Services.

Posted by Jessica Garrett on May 16, 2018 12:04:17 PM

cara 2

 Meet Cara Lloyd, Billing Director.

Prior to joining the Primary Solutions team, Cara spent 16 years as a provider. As the director of a provider agency in Central Ohio, Cara developed her skills in services delivery, staff management and effective leadership of the organization. Now She supervises a robust team at Primary Solutions.

After leading a team of 28 Billing Coordinators and Claims Management Specialist that process billing and track claims for over 220 agencies and independent providers. Cara has gained immense insight into the complex billing process. We asked Cara's perspective on a few items that could help provider organizations thrive. Hear from Cara as she expands on her experience as she answers the "3 Questions for the Billing Director." 

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Topics: SSAs, Billing Tips, Primary Solutions

Welcome to Our New Blog!

Posted by Brian Marshall on May 16, 2018 9:35:19 AM

Primary Solutions is more than software.  We are a company full of staff members who have been in the industry for years with extensive knowledge. We've created this blog as a resource for you.

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About Primary Solutions...

Primary Solutions is a leading provider of billing services with a mission of freeing you to serve. Our staff is dedicated to the field of developmental disabilities and we share your mission of providing the best care available. 


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