Primary Solutions Blog

It is no secret that providers are being asked to make significant changes to their service models. Not only are we experiencing a change in expectations from governing bodies at the federal and state level, we're also being asked to provide different services by the people we serve. Changing longstanding models can seem like a daunting task with no clear place to start.

We started hearing about Electronic Visit Verification (EVV) earlier this year when the first phase rolled out to specific sections of Medicaid providers in January 2018. We know this is a significant change in how you do business. We are committed to making the transition to EVV as simple and integrated with the Advisor system, as possible.

 Before becoming the Director of the Customer Success Team, I spent 12 years as a Medicaid Manager for Clark County Board of DD. In my role, I monitored and assisted in the management of the county’s budget.  Throughout my time in the position, it became clear when SSA’s took certain steps service planning processes ran smoothly. When they took those steps, they protected the individuals we served from an interruption in services. I’ve listed four steps SSA’s can take to make service planning smoother.

In my work of helping agencies transform from facility-based services to community-based services I’ve noticed that there are certain skills and strengths that staff have that can be used in the transition. While these profiles are vast generalizations, it is my hope that as you read them, you are able to identify some of these characteristics in your staff and will encourage them to bring them forward, celebrate them and have them join you on this journey.

In November 2017, our team at Primary Solutions was asked to participate in a Department of Developmental Disabilities (DODD) work group to discuss the impact of the Longevity Add-On. Using that information and memos from DODD, here is some important information we want to highlight for your benefit.

 Meet Cara Lloyd, Billing Director.

Prior to joining the Primary Solutions team, Cara spent 16 years as a provider. As the director of a provider agency in Central Ohio, Cara developed her skills in services delivery, staff management and effective leadership of the organization. Now She supervises a robust team at Primary Solutions.

After leading a team of 28 Billing Coordinators and Claims Management Specialist that process billing and track claims for over 220 agencies and independent providers. Cara has gained immense insight into the complex billing process. We asked Cara's perspective on a few items that could help provider organizations thrive. Hear from Cara as she expands on her experience as she answers the "3 Questions for the Billing Director." 

Primary Solutions is more than software.  We are a company full of staff members who have been in the industry for years with extensive knowledge. We've created this blog as a resource for you.